We're confident you'll love Plantation Blue 100% Jamaica Blue Mountain® coffee. If you don't, you have 30 days from delivery to tell us, and we'll refund your purchase. No questions asked.
That includes opened bags. Coffee is meant to be tasted, so you don't have to love it unopened.
1. Contact us within 30 days of the delivery date, by email at info@plantationblue.com or through the contact form on our website.
2. Include your order number and the email address you used to order. Telling us what you didn't like is optional, but it helps us improve.
3. We'll confirm your refund by email, usually within 2 business days.
You don't need to send opened coffee back.
- Any coffee bought on plantationblue.com: Medium or Dark Roast, whole bean or ground, any size.
- Sale, bundle and Subscribe & Save prices are all covered. You get back what you paid.
- Opened bags, as long as the amount used is reasonable for the time you've had it. For example, if you ordered 3 bags and are asking for a refund after 30 days, we'd expect most of the coffee to have been used. If you've only opened one bag, we can refund the whole order. If you're not sure, just ask.
Changed your mind? Return unopened, unused bags within 30 days of delivery for a full refund of the product price. Email us first and we'll send you the return address. Return shipping is paid by you, and we recommend a tracked service. We refund within 5 business days of receiving the return.
SUBSCRIPTIONS
The guarantee covers your most recent subscription delivery. You can pause, skip or cancel your subscription at any time from your account or by emailing us. Cancelling stops future deliveries. Orders already shipped can still be refunded under this guarantee.
If your order arrives damaged, the wrong item is sent, or a package is lost in transit, email us within 30 days of the delivery date (or the expected delivery date) with your order number and a photo if possible. We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to return anything.
Approved refunds go back to your original payment method. Once we've processed a refund, your bank or card issuer usually takes 5–10 business days to show it on your statement.
Shipping charges are refunded when the issue was our fault (damaged, wrong or missing items). For guarantee refunds on opened coffee, we refund the product price. Shipping paid at checkout is not refunded.
If you haven't seen your refund after 10 business days, check with your bank first, then email info@plantationblue.com and we'll track it down.
- Purchases made through other retailers or marketplaces (for example Amazon). Please use that retailer's return process.
- Requests made more than 30 days after delivery.
- The guarantee is one per household. Repeat or suspected abusive claims may be declined.
We're happy to help: info@plantationblue.com
Plantation Blue, 2533 SW 162nd Ave, Miramar, FL 33027, USA
